Terms and Conditions

The service

Remove Audio, operated by Code Master BV (VAT BE 1012.022.972), Belgium, offers tools that remove audio from video, convert, compress and extract audio, and AI tools that separate voices from music and remove background noise. Every tool runs in two ways.

• This device: the tool runs in your browser, free, without an account, and your file never leaves your device. The limits (file size, and minutes of audio for the AI tools) depend on your device and are shown on each tool.
• Cloud: the same tool runs on our servers for bigger and longer files, faster, with your result kept for the period you choose. The Cloud needs an account and is paid in credits.

Accounts

You need an account for the Cloud only. You sign in with a Google account, or with an email address and a password or a one-time code, held by our authentication provider. Keep your sign-in details to yourself and tell us if you think someone else is using your account. One person, one account; we may suspend an account used for abuse or fraud.

Credits, packs and plans

The Cloud is paid in credits. One credit is one started minute of processing on any tool: a clip of 2 minutes and 30 seconds costs 3 credits.

• Every new account starts with 10 free credits, no card needed.
• Credit packs are bought once, in any size from 10 credits, and never expire. Plans (Creator, Producer and Studio) add a monthly allowance of credits that refreshes every month and does not carry over; a job spends plan credits first, then the pack credits in your wallet. Plans renew monthly or yearly and can be cancelled at any time in your account; the cancellation takes effect at the end of the paid period and the credits of that period stay usable until then.
• Prices are shown at checkout, in US dollars, with any applicable tax. Payments are processed by our payment provider.
• Credits are reserved when a job starts and settled on the real length of the file. When a job fails on our side, its credits go back to your balance automatically.

Your files and content

Your files stay yours. To run a Cloud job we need a limited licence to store, process and deliver the file back to you, and nothing more.

• We process files automatically and delete them after the retention you chose, or when you delete the job, whichever comes first.
• You are responsible for the content you process and for having the rights to it. Removing a soundtrack or separating a voice does not grant you any right to music, speech or footage you do not own.
• Do not process content that is unlawful, that infringes someone else's rights, or that depicts abuse. We may remove such content, cancel the job and close the account.

Acceptable use

Use the site as a person would.

• Do not attempt to disrupt, overload or circumvent the service, its limits or its billing.
• Do not scrape the site, run it through automated scripts at scale, or resell access to the Cloud.
• Do not reverse engineer the parts of the service that are not open source.

Limits, availability and changes

Each tool states its limits on file size, length and number of files, and the Cloud limits the number of jobs an account runs at once. We may change the tools, the limits and the prices, and pause or end features; credits you already hold stay usable on the tools that exist, and a price change never applies to a period you have paid for.

Open-source software

The tools are built on open-source software, used under its licences. A list of the components that reach your browser and their notices is available on request at support@remove-audio.com.

No warranty

The service is provided as it is, without a warranty of any kind. Processing quality depends on the file, and a result may not be what you hoped for; on this device it also depends on your hardware and browser. We do not guarantee uninterrupted or error-free operation.

Liability

To the extent the law allows, Code Master BV is not liable for indirect, incidental or consequential damages, for lost data or lost profits arising from the use of the service, and our total liability for any claim is limited to the amount you paid us in the twelve months before it. Nothing here limits liability that cannot be limited by law, or the rights you have as a consumer.

Ending the agreement

You can stop using the site at any time and ask us to delete your account at support@remove-audio.com. We may suspend or close an account that breaks these terms, and will say why unless the law prevents it.

Governing law

These terms are governed by Belgian law, and the courts of Belgium have jurisdiction, without prejudice to the mandatory consumer protection rules of the country you live in. If you are a consumer and we cannot settle a complaint between us, you can turn to the consumer mediation service of your country.

Changes to these terms

When these terms change, the date at the top changes with it. Continued use after a change means you accept it; a change that affects the Cloud or its prices is announced on the site before it applies.